As a coffee shop owner, your baristas are the heart and soul of your business. Talented baristas can turn first-time customers into loyal brand advocates who come back to your coffee shop again and again. On the other hand, baristas with inconsistent coffee skills or lacking customer service can be a liability. That’s why it’s so important to offer your staff comprehensive barista training.
The quality of your baristas will dictate the quality of your customer experience.Continue Reading