Why is coffee shop customer service important in 2022 and beyond?
In our step-by-step guide for how to start a coffee shop, we emphasize both your business plan—how you’ll delight customers—and your team of employees—who will delight your customers. That’s because customer service can make or break a coffee shop.
We’re living in a post-pandemic world where customers crave both connection and convenience. It’s a paradox between wanting to serve people meaningfully while also meeting their needs quickly.
It’s officially fall, (even though it might not feel that way in Texas). The average coffee drinker probably knows this time of year as pumpkin spice season. But coffee shop owners and industry insiders are likely sensing a number of emerging trends far beyond PSLs. We’re sharing coffee shop trends and innovations that are dominating in Fall 2022, and will likely continue to shape coffee shops in 2023 and years to come.
Why Are Coffee Shop Operations Systems Important for Owners?
The phrase, “work smarter, not harder,” has been around a long time. But it hasn’t lost its relevance. Working smart prevents burnout—the feeling of exhaustion that comes from ongoing stress or a heavy workload. Dialing into coffee shop operations is the key to freeing owners from burnout.
As an entrepreneur, avoiding exhaustion is tricky. We meet coffee shop owners all the time who are burned out from the daily grind (no pun intended).
Just like any business, the coffee industry is ever-changing. Business owners and managers can’t be reactive to trends. They need to have a long-term plan for success, a vision for expansion, and the ability to adapt in the face of challenges. Our coffee education program equips Coffeepreneurs® with smart business strategies for coffee shops. Fads come and go, but these growth tactics can help you run the coffee shop of tomorrow:
You know what’s the only thing worse than stale coffee? A stale coffee business class. Don’t settle for less than one of the best coffee schools.
There are a growing number of options that offer coffee business training. How do you know which one is right for you? If you’re making an investment in your coffee business education, you want to look for the best curriculum available. We can help you narrow it down.